What is Communication

I would like to share some of the qualities I have observed from my current supervisor, which is the center director of the Head Start program that I work in. When it comes to communicating with the parents or staff she is very proactive to finding various ways to communication such as notes, emails, phone calls as well as person conversations. Despite the fact that a75% of our parents do not speak English she always welcomes the children and families with a smile  in her  face and one or two words she knows how to speak in Spanish every morning. Her doors are always open for any concerns or questions parents might have, and they know that even if she can't understand most of what they say she always has somebody that translates for them and does her best to help them in any way she can. I also admire the way she can easily influence others for the improvement of the services we offer to the families, she is very clear and assertive at what she says as well as her expectations. Her vision and goals are very clear  and she does not  get  intimidated  when it comes to  speaking up  when there is injustice  or discrimination  towards  the  services the families receive in our program.  She is  a strong believer  that  we need to empower the parents so they can  speak up when  things to  not seem right, and not get  intimidated if  they do  not speak the language .

I have also observed the way she is able to influence all staff to work together as a team  and not just doing what is their part , but actually helping others once completed their tasks. Her phases are always we are a team, it's not just about what is our job, we are not alone  in this.   I  have learned  several techniques  that have improved my communication over all with  my students as well as my parents,  I have also  learned to  speak up and empower my parents  with the  various resources and contacts  I have  obtained over the  years. By improving  my communication  skills  I  have influence and created  a relationship of trust, team work and  respect between other staff , parents and  children  which are crucial  elements when it comes to  providing quality  service.